Terms and Conditions 

Last Updated: 11/12/2024

Terms and Conditions
Welcome to Rao Jewellers! By using our website and services, you agree to the following terms and conditions. Please read them carefully before making any purchase or using our platform.

1. General Information

1.1. Rao Jewellers specializes in gold jewelry crafted to the highest standards.
1.2. These terms govern the use of our website and services.
1.3. By accessing our site, you agree to comply with these terms and any applicable laws and regulations.

2. Product Information

2.1. All products are crafted using 22ct or 24ct gold unless otherwise specified.
2.2. Product weights, sizes, and dimensions are approximate and may vary slightly due to the nature of handmade jewelry.
2.3. Prices are subject to change without prior notice, based on current gold market rates.

3. Orders and Payment

3.1. All orders are subject to availability and acceptance.
3.2. Payments must be made in full at the time of purchase via the payment methods available on our website.
3.3. Rao Jewellers reserves the right to cancel or refuse any order if payment is not successfully processed or for any other reason.

4. Shipping and Delivery

4.1. Delivery times may vary depending on your location and product availability.
4.2. Shipping fees, if applicable, will be displayed at checkout.
4.3. We are not responsible for delays caused by customs clearance or unforeseen events.

5. Returns and Refunds

5.1. Due to the nature of custom and high-value items, we do not offer returns or refunds unless the product is defective or not as described.
5.2. If you receive a defective product, please contact us within 7 days of delivery.
5.3. Refunds, if approved, will be processed within 14 business days.

6. Gold Price Fluctuations

6.1. All gold rates are based on live market prices.
6.2. Any changes in the gold rate will directly affect the final price of custom orders.

7. Customization and Special Orders

7.1. Custom jewelry orders require a non-refundable deposit before production begins.
7.2. Delivery timelines for custom orders will be communicated at the time of order confirmation.

8. Intellectual Property

8.1. All content, images, and designs on the Rao Jewellers website are the property of Rao Jewellers.
8.2. Unauthorized use or reproduction of our content is strictly prohibited.

9. Limitation of Liability

9.1. Rao Jewellers is not responsible for any loss or damage caused by the misuse of our products.
9.2. We are not liable for any errors or omissions on our website, including pricing inaccuracies.

10. Governing Law

10.1. These terms are governed by and construed in accordance with the laws of the United Kingdom.
10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Contact Us

For any questions or concerns regarding these terms and conditions, please contact us at:
Email: info@raojewellers.co.uk

Thank you for choosing Rao Jewellers. We value your trust and strive to offer you the finest gold jewelry.